Knowledgebase
Knowledgebase : English
Sadly this is not yet possible, you are only able to add images in JPG-format. Multiple JPG images can be uploaded to all products.
Once you're logged in to the management screen of your online shop, go to 'Settings' > 'Users' and click the pencil icon which can be found in front of the user account that you want to edit. Select 'Change Password' and choose the 'Yes' option, you ar...
Yes you can, you have the ability to add unlimited option lists to your products.
To hide this field just login to the management screen of your web shop, go to 'Settings' > 'Webshop settings' and select the 'Settings' tab. On this page, choose the option 'Hide discount field in shopping cart' at 'Cart discount field:'. Click 'Save ...
Yes, to do this just login to the management screen of your online shop and go to 'Settings' > 'Web Shop Settings' and click on the 'Settings' tab. Enable the 'Show Product Stock' option and then update your settings by clicking on the 'Save Changes' o...
There are no startup or setup costs involved. The only costs are the monthly costs of the chosen package (which will be invoiced annually). There are no hidden costs, all webstore packages include 1 free domain name, web hosting (storing your online...
Yes, these fields can be found using the 'Description' tab while editing your products.
Yes this is possible to do, however your online shop or website will only be displayed on the main domain name. The other domain names purchased can be forwarded to the main domain name. To register a new domain name for your online shop costs appro...
Unfortunately this is not possible however it is possible to create a new account, by going through the user side of your shop.
Yes you can, however any account deleted that has previously placed an order will still have this order retained to the account. You can deactivate a created account from the management screen by editing the account and selecting deactivate in the 'Act...
Unfortunately no access to the database of your online shop is included, thus not making it possible to change the source code of our software.
The template colours can be edited by logging in to the management screen of your online shop. Go to 'Settings' > 'Templates' and click the 'Settings' button found below your chosen template. From here you can change the colours by selecting a new colo...
Sadly this is not possible however search engine wise, it would be better to start a blog using a blog site; such as http://www.blogger.com, as this will allow you to add links from your blogs to your online shop. Having links from other websites to yo...
Yes, it is possible to import a product list in to 123WEBSHOP, but please note, we only support .csv files (CSV files can be edited using Microsoft Excel). You can download a sample product list from the management screen of your webstore. The list ...
Unfortunately you cannot register a new domain name for your free trial. You are only able to choose a domain name (to check its availability) whilst placing your order on our website (http://www.123webshop.com) or to transfer your domain to our server...
All prices mentioned on our website exclude our standard 21% VAT.
You can request new e-mail addresses from the management screen of your online shop. Go to 'Settings' > 'E-mail Addresses' and place a request using the form on the page. When your request is processed you will receive the required settings via e-mail....
You can change the payment terms message by logging in and going to 'Settings' > 'Website Messages'. Click on the pencil icon next to the 'Text Below Order (Payment Terms)' message and in the text editor you can add, edit or remove text. Update the mes...
Once you're logged in into the management screen of your online shop, you can enable the social media icons at 'Settings' > 'Webshop settings', then selecting the 'Scripts & API's' tab. To enable the icons to show on the right hand side of your shop, c...
Once you're logged in into the admin screen of 123WEBSHOP, go to 'Manage content' > 'Content' and click 'Add a new page'. Here you'll be able to enter a title for your new page and enter the General Terms & Conditions in the field below. To create the ...
In case you don't already have a PayPal account yet, create one by visiting the following link http://www.paypal.com/. Once your PayPal account has been created, you can contact our support desk by creating a new support desk ticket. Our support desk w...
From the management screen of your shop you can choose to automatically calculate the shipping costs. You can set this up by logging in and choosing 'Manage webshop' > 'Shipment methods', then choose either shipment method based on weight, amount or to...
You can, in accordance with the notice period, cancel your services by sending an e-mail to the following address: support@visionhost.com [1]. Please make sure to include your account number and your domain name when doing so. We would appreciate it...
The settings of the domain name and hosting package can be edited through the 'Visionhost Control Panel' which can be found at: http://cp.visionhost.com/ [1] Make sure to edit the right settings, as editing specific settings may cause your webhostin...
Unfortunately you cannot change the font and/or colours in the menu.
Once you're logged into the management screen of your shop, go to 'Settings' > 'Webshop settings'. Next, go to 'Logo' and click on the 'Browse' button and select the logo of your company. The image will be uploaded once you click the 'Save settings' bu...
In the management screen of 123WEBSHOP go to 'Settings' > 'Webshop settings', tab 'Settings'. At the bottom of this page enable the option 'Show product code'. From now on the product code will be shown at your product(s). The 'Webshop settings' mod...
As soon as you're logged in on the management screen of your webstore go to 'Manage webshop' > 'Products' and edit the product by clicking the pencil icon where you would like to edit or delete an image. Next, go to the tab 'Images'. On this page you c...
Unfortunately the amount of products shown here can't be changed, a default amount of 25 products is always shown.
You can change the background colour in the management screen of 123WEBSHOP. Go to 'Settings' > 'Templates' and click on 'Settings' below the chosen template. On the image that is shown at the top of the page you will see the available differing colour...
Unfortunately it isn't possible to change the order of the products. However, the order can be changed by editing one of your products by clicking the pencil icon and entering spaces in front of the product name. The space symbol will be recognized as ...
To be able to transfer a domain name to our servers, our support desk will need the 'Authorisation Code' (Auth Code) of the domain name that you wish to transfer. You can request the authorisation code from your current provider. Once we have receiv...
A good method to gain a better position on search engines is to get more links from other web sites to your online shop. The more links from other sites it has, the more search engines will see your shop as a valuable one and list it higher in its rank...
This option can be enabled using the management screen of 123WEBSHOP via 'Settings' > 'Webshop settings' and clicking on the 'Settings' tab. At 'Display settings' you can enable the option 'Show product stock'. When the option is enabled you can then c...
To do this you have to login to the management screen of 123WEBSHOP and go to 'Settings' > 'Web Shop Settings' and click on the 'Settings' tab. At 'Prices' choose the 'Users Need to Login to See Prices' option. This way your online shop can also be use...
Because of the increased security in Windows (and Internet Explorer) you will see an error when there's no certificate installed. We haven't installed a certificate for this page, but you can trust that you have arrived at the right page and ignore the...
Once you've created the desired subcategories in the management screen of 123WEBSHOP you will need to go to 'Settings' > 'Webshop settings', then choose the 'Settings' tab. Select the option 'Only Show Main Items in Menu' at 'Menu:'. You can save the s...
Unfortunately this is not possible. There is no direct access included to the database of your shop.
Login to the management screen of 123WEBSHOP and go to 'Manage content' > 'Filemanager'. Then click the '+ Upload' button and select 'Browse'. A new window will pop up where you can select the file you would like to upload, and click 'Open'. You can up...
Once you're logged in into the management screen of your shop, go to 'Manage content' > 'Links'. Next, click the 'Add a new link' button. On this page you can enter the description and URL of the new link. To add the link, click the 'Add link' button. ...
Yes it is, you can create new subcategories in the management screen of 123WEBSHOP. Make sure that you have at least one main category set up before you follow the steps below. To create a new subcategory, go to 'Manage webshop' > 'Categories' and c...
You can edit your shop's title by logging in to the management screen of you site, go to 'Settings' > 'Search engine settings' and adjust the content in the 'Title' field.
Login and go to 'Manage Web Shop' > 'Shipment Methods' and choose the 'Shipment Method Based on Total Amount' option. On this page you will be able to enter the desired description, amounts and costs. Unfortunately you cannot use this shipment method i...
We suggest using PayPal for all credit card payments, as it is a safe and secure method. To configure PayPal for your online shop, you will need to supply our support desk with the e-mail address of your PayPal account. Once this has been received, we ...
Once you're logged in to the management screen of your shop, go to 'Manage Web Shop' > 'Categories', from here you can edit one of your categories by clicking the pencil icon. At 'View' choose the option 'Product List with Images Side by Side' option. ...
Unfortunately, we support .jpg images only. It's currently not possible to copy (self-made) images from word into the text editor or upload any .doc files. A possible solution is to press the 'print screen' button (can be found next to the 'F12' key...
You can enter the UA-code in the management screen of your online shop at 'Settings' > 'Webshop settings', tab 'Scripts & API's'. The UA-code can be entered at the 'Google Analytics' field.
No. You will only see 'powered by 123webshop' in the footer of your webstore. This gives your website added positional advantage in results for search engines like Google. These 'powered by' texts can be removed at any time by our support desk.
If you decide to upgrade to a higher package, the following corrections to your account will be made: - We will subtract the amount you have already paid for your current package. - We will make a correction to your account based on the months th...
We register the domain name of your choice with your contact information for you, but you will stay the owner of the domain name at all times.
Yes, however the 'Multiple Languages Module' is only included in the 'Basic' package, which costs £13.00 per month and the 'Professional' package, which costs £21.00 per month. If you have a starter package you can upgrade your shop to a higher package...
You can create a new option list in the management screen of 123WEBSHOP. Go to 'Manage webshop' > 'Products' and edit one of your products by clicking the pencil icon. At the 'Optionlists' tab you can create a new option by clicking the 'Add a new opti...
Yes, you are able to insert HTML code into either the source code of a content page or by going to 'Settings' > 'Web Shop Settings' and selecting the 'Scripts & API's' tab. If you insert your code into the source code of a content page, the adverts/...
Unfortunately this is not possible. One possible solution is to have your web shop on a different domain name (the costs for registering a new domain name is included in the price of every package). You can then create a link from your website to your ...
No. The webstore and webhosting packages can only be paid for on an annual basis.
Yes, upgrading to a higher package at a later date is possible.
Our servers are equipped with professional hosting software and the latest technology. We do our utmost to keep our servers safe for everyone to use.
This is not possible, as Visionhost retain the ownership of any developed software. You are only able to purchase one of the available packages which can be found on our website (http://www.123webshop.com/). Purchasing a package will give you the right...
Unfortunately it can take a bit of time before the new settings activate, we normally expect the domain name to fully connect to our servers within 24 hours.
An SSL certificate requires that every online shop is located on a separate IP address. Sadly there are not enough IP addresses assigned to all of our customers to make this possible, which is the reason why we don't offer this as part of the package. ...
Login to the management screen of 123WEBSHOP and go to 'Manage Content' > 'Content' and edit one of your content pages by clicking the pencil icon. Next click 'Image' (2nd row, 17th icon on the toolbar) and upload the image from your computer that you ...
Once we've received your full payment, your order will be processed straight away. We do our utmost to complete the order process within a 24 hour period and when it has been completed you will receive your login information via e-mail.
The method below has been tested on Microsoft Windows XP and Windows 7. Tested in Microsoft Internet Explorer 7, 8 and 9. We're assuming that your Dymo Label Writer is properly installed on your PC and you're already able to print labels. Require...
This problem may occur if your product is out of stock or not assigned to any categories. To edit the stock of a product, login to the management screen of 123WEBSHOP and edit the product. Click on the 'Stock' tab and change the current stock. Using...
This occurs when the price list is set as default menu item. To change this, go to 'Manage content' > 'Menu settings' in the management screen of 123WEBSHOP. In this summary you can view all the menu items that you have created so far. To change the de...
Once you go over the website traffic limit, we will contact you about whether you should upgrade to a higher package or if you should increase the limit on your site for a one-time fee.
The 'Search Engine META description' field can be used to enter a concise description about your products. This description may be used by search engines such as Google to classify your website. The 'Search Engine META Keywords' field can be used to...
The minimum duration of a subscription is 1 year and will be renewed automatically, annually without notice, for 1 year. The notice period is 2 months.
You can choose from any of the following extensions when you order a new online shop: .co.uk / .com / .net / .org or .eu. Every package includes 1 free domain name.
Because of the increased security of Windows (and Internet Explorer) you will see an error when there's no certificate installed. We haven't installed a certificate for this page, but you can trust that you have arrived at the right page and ignore the...
All files can be uploaded through FTP software (for example; http://www.smartftp.com/) and stored files will be placed in the /httpdocs/ folder.
At the moment we only support PayPal (http://www.paypal.com/). With PayPal customers are able to complete their orders with a credit card or PayPal account balance (if your customer has a PayPal account). A PayPal account is not required for your custo...
Below you will find a list of various internet providers. If your provider is not found in the list below we advise you to contact your internet provider about the SMTP server or search the website of your provider for the 'SMTP' information. Orange...
Below you will find a list of various internet providers. If your provider is not found on the list below, we would advise you to contact your internet provider about their SMTP server or search their website for the 'SMTP' settings. Orange.net - sm...
You can choose to delete all test accounts and orders from the management screen. The test option allows you to fully test your online shop, but make sure all test accounts and orders are removed before going live.
Yes we create a daily backup of our all our servers. If one server should lose its power, it can be reinstalled using a backup. Unfortunately it is not possible to restore any files for one specific customer.
No, your online shop must be managed and filled by you only. We only supply the online shopping software and your domain name.
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